Even Gartner is getting into the incomplete metrics discussion now. Somewhat late, considering my analysis was partially based on THEIR studies, but glad to see they listened during our conversations last December :)
John Tudor once said, "Technology enables us to gain control over everything, except over technology." Nowhere is this maxim truer than in a modern enterprise, where silos and spaghetti are quite common as descriptors of current state. This mix of redundancy and complexity leads to some very unfortunate results in project delivery, business and IT relationship, and sleeping habits of your average C-Level executive. The aim of Capability Investment Management is to reduce complexity and gain back control over operations.